Frequently Asked Questions

1.  What food waste can I put in my bin? We accept food waste and kitchen scraps excluding fish, meat, poultry and its packaging. We offer this service where your council is not of

Which Option Suits My Needs?

Our Bags are 600 litres in size.  Choose from the following service options.

Regular Service (4 weekly)

(12 collections per year).  Cancellations can be made but must be advised no later than 3pm Friday prior to your collection week. If we arrive and the bag is empty the full charge will still apply.

Casual Service

We provide the bag and frame which remains on your property.  When you need it to be changed you contact us.  Notification must be received no later than 6pm the day before your scheduled collection day to arrange for the bag to be collected.

One Off Collections

We supply you with the number of bags required and advised when they will be collected.  On the day of collection the bags and frames will be removed.  Great for clean ups.

Payment for the One Off collections is required prior to the collection day.  If you require an invoice please let us know.

fering a food waste collection.

2.  Do you supply Garden Bins?  Yes we do.   We offer a 240L garden bin collection service once every 4 weeks.

3.  Do I have to enter into a contract? Our service is based on prepaying for six collections in advance, once your collections are used up we will automatically send you an invoice for your next prepayments.

4.  Can I cancel my collection? Yes, you just need to let us know by 3pm Friday prior to your collection week at the latest.

5.   What happens if I forget to cancel my collection and you arrive to change my bag? If our driver hasn’t called past, than a small $5.00 late skip fee will be occurred, however, if our driver has already called through the area, the full collection charge will still apply.